Stirling Manor Nursing Home: How SSC Helped Neena Modernize Payroll & Scheduling at Stirling Manor

When Neena arrived, payroll and scheduling lived entirely in Excel spreadsheets.

“When I started, everything was Excel and manual. We typed in every hour, every premium, every shift… and hoped for the best.”

Every time card, every shift premium, every hour of overtime was manually entered into payroll.

Nothing was automated. Nothing was tracked.

And the workload was extreme.

“They told me payroll took eight days from start to finish. I actually turned the job down because I said, "There’s no way."

Even after she joined, payroll still took two full days every two weeks — and that was an improvement from before she arrived.

Neena had used SSC for years at other LTC homes.

“Why SSC? Because I’ve used it for years. It just makes sense.”

Stirling Manor had tried switching to ADP at one point, but quickly went back.

“We switched to ADP once and quickly came back. SSC is so much more user-friendly and can handle LTC complexities.”

Confidence and familiarity mattered — and SSC had already proven it could handle the complexity of long-term care scheduling and payroll.

The transformation was immediate.

“Now payroll takes less than a day. The time card upload? Seconds — literally seconds.”

Instead of re-keying hundreds of entries, payroll now flows directly from SSC into their payer with a simple CSV upload.

The impact is more than speed — it’s accuracy, consistency, and fewer administrative fires.

“It just makes life easy.”

Before SSC, the home manually tracked sick time, vacation, no-shows, and entitlements. Errors were routine — and expensive.

“One girl was entitled to 45 sick hours but was paid 102.5. We just weren’t tracking. SSC now maintains entitlements, watches balances, and alerts the team before anyone goes over.

“With SSC, if someone goes over their entitlement, we get an alert. We were wasting a lot of money before.”

This shift from manual to automated control has had a material impact on the home’s labour spend.

Stirling Manor relies heavily on SSC’s reporting tools — not just for payroll, but to understand how their workforce is actually functioning. Thebiggest shift isn’t just efficiency — it’s leadership visibility.

“Leadership finally has access to data they never had before. We’re not guessing anymore. We can track whatever we want, to be honest. And custom reports are great — we can make our own stuff.”

They now track:

• Attendance patterns
• Sick time usage
• Vacation balances
• No-shows
• Premiums and overtime
• Custom metrics built on their own

Collective agreements and rules at Stirling Manor change constantly. SSC’s support team has become a go-to resource for Neena and her colleagues.

“We probably drive your support team crazy… rules keep changing… but the team is used to working with LTC homes and their patience is incredible."

That reliability and responsiveness is a major factor in her endorsement.

“It’s a great system. Long-term, consistentexperience — that’s why I trust it.”