One LTC-Built System — Trusted from Scheduling to Payroll Customer

Before implementing StaffScheduleCare, Dykeland relied on Excel spreadsheets, paper lists, and informal sign-in practices. Confirming who worked, reconciling call-ins, and replacing shifts required constant manual effort— especially after hours.

Prior to that, we were using Excel spreadsheets and the honor system of people coming and going… it was really time consuming.

From the beginning, Dykeland focused on ensuring the system reflected their collective agreements, approval workflows, and operational rules.

“We went through everything with a fine-tooth comb during setup, and SSC helped make sure it matched the way we operate — collective agreements, approvals, and all.”

That configuration created a foundation where schedules drive timecards, timecards drive payroll, and everything stays connected.

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With schedules and punches aligned, Dykeland operates on approve-by-exception, reviewing only what needs attention.

“We only approve by exception, which saves us a lot of time… your schedules are in there, your punches are matched to your schedule.”

This allows payroll to move quickly and predictably:

“We have it down so that our payroll is basically usually done by noon on Monday for the pay that ended on Sunday.”

In a long-term care environment, visibility and proof matter. Dykeland uses SSC’s audit trail to resolve questions quickly and confidently.

That visibility helped reduce grievances significantly:

“We’ve been able to dispel grievances because of having everything logged in… Before, it was like a couple a month… now maybe a couple a year.”

The fact that we can track down six months ago when somebody called in for a shift is so awesome.

For Dykeland, the most important value is having everything connected—from onboarding to payroll—without double entry across systems.

“To me, the important thing is, it’s right from the beginning of the person walking through the door to having their pay in their bank… everything that has to do with that person is there and you can find it in one place. You only have to enter it once.”

They briefly explored a payroll solution from a well-known leader in the space, but the implementation was messy and confidence in the data wasn’t there.

“We had no confidence in any of the data… we couldn’t get the reports that we wanted… we weren’t comfortable with how the time cards were even done.”

That experience reinforced the value of one LTC-built system they can trust end-to-end.

Better Experience for Staff

As staff gained access to self-service tools, adoption followed naturally.

“They love… being able to do the shift trades on there. Saves me a lot of time, because it used to come in paper.”

“Nobody has a problem now putting in their time off requests.”

“With the self-scheduling… the staff really like that, because they can pick and choose what they want.”

Flexible Coverage, Anywhere

Dykeland built a structured on-call scheduling process where sick calls route automatically and schedulers can respond from anywhere.

“All the schedulers get a ding that there’s a sick call… whoever’s on-call will then… replace that shift.”

“Because of the cloud… they can do it from anywhere… it’s very flexible.”

For Brenda and Annette, the difference is clear: SSC is designed for long-term care and keeps everything connected.

“It’s established enough now… you know long-term care, you know what we need… and you have very reliable and knowledgeable staff.”

“I have nothing bad to say… I would recommend it and have recommended it to anybody else in our industry.”

They’re also happy to act as a reference:

“If anybody is asking questions, you can definitely direct them my way.”

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